After medical transcription, the second position would probably go to help desk outsourcing, if the task were to make a chronological list of business domains that were added from the time the concept of business process outsourcing was implemented successfully for the first time in India. Help desk services may have been available since the early 1990s, but it was only after the late nineties that growth in this sector really accelerated. It was in the late 1990s that the government of India announced liberal policies and regulations for the then emerging sectors such as IT and Telecommunications. Liberalization paved the way for rapid the advancement of these two sectors, which in turn made it easier for outsourcing companies to render high-quality help desk services.
Even today, the help desk services sector is growing at a fast pace, propelled by the ever-increasing demand for high-quality customer care and support services. Businesses worldwide have realized that maximizing customer satisfaction is the key to long term success and that is the main reason why more and more businesses are choosing help desk outsourcing services. Presently, this sector caters mainly to businesses based in the US and the UK, but it is anticipated that in the near future, demand for help desk services will also come from European countries as well as Australia. Systems and processes will continue to become standardized as a result of increasing Globalization and as a result, hiring help desk outsourcing services will become viable and beneficial for all businesses, irrespective of size or location.