|Back Office Services|
|Call Center & CRM Services|
To maintain a leadership position, organizations need to focus all their energies on their core business objectives. Many an organizations have lost ground due to poor customer support in spite of having a good product. As reported by IDG News Service on August 16, 2005 in a survey conducted by the American Customer Satisfaction Index (ACSI), David Van Amburg, general manager of ACSI, said, "Survey respondents complained mostly about the quality of Dell's customer service, not its products".
The survey further indicates that Apple received the best rating for the second year in a row; Apple received 81 points compared to the industry average of 74 points. Dell on the other hand earned a score of 74, down from a score of 79 the previous year. Tech services and Tech support is something that is often ignored by most companies, but in a highly competitive business world it is important that Technical Support outsourcing be given due weightage.
Large and medium size organizations have struggled to offer customers consistent and high quality Technical Services and Technical Support. Organizations need to invest in facilities, personnel and managerial staff to provide quality support. This could become a budgeting nightmare, besides being a drain on scarce capital resources.
One way to resolve this problem is outsourcing Technical Services and Technical Support. Outsourcing gives organizations the freedom to focus on their core business activity and gives their customers a professional Technical Support experience.Telegenisys Inc is equipped and geared to handle everything from the basic to the most complex customer support problems.
Telegenisys is presently managing Technical Support functions of a innovation focused organization engaged in designing Bluetooth solutions for mobile products. Telegenisys also successfully offered Technical Support to customers of a well-known digital frame maker.
Telegenisys works in close coordination with clients to design client specific Service Level Agreement (SLA) to meet their specific Technical Support requirements. Telegenisys offers high quality cost-effective Technical Support to assist client's customers, partners, agents, and staff. Telegenisys has the appropriate offshore resources to effectively manage your needs.