Telegenisys delivers rapid record retrieval services to its clients with a quick delivery team that works toward prioritizing urgent requests. When specific records are missing, or our clients face deadlines, we can often retrieve a record in hours. This fast retrieval is especially true of additional record requests and missed components of records.
Dedicated records management
Our committed (dedicated) account managers are helpful and prompt in responding to clients’ questions. Each client has access to the retriever’s notes and can get immediate attention using many collaboration tools provided by Telegenisys to its record retrieval clients.
Persistence, accuracy, and speed
We offer two levels of rapid retrieval services.
Critical Retrieval
This service is a while you wait for delivery (typically less than 24 hours). We provide this service to current clients of Telegenisys who have some requests in waiting with some issue or for deadline project turnarounds.
Our clients often need rush services for record retrieval in time-sensitive and fast-track cases or to meet specific needs. We can supply rapid record retrieval services to our existing clients when required. Every second counts in urgent situations, and we’re here to help you.
Accelerated Retrieval
We can accelerate medical record retrieval using the following techniques.
- Request out to the facility in 4 hours.
- The facility gets an overnight label to return requests urgently.
- We communicate with the doctor and records department immediately if needed.
- DAILY case updates.
- Estimated collection date based on our experience with that medical facility.
- Additional records and sufficiency of records reviewed.
- Records reviewed for readability before upload.
- Special notes on facility delays if we have worked with the facility or have other active cases with them.
- Digital requests ensure rapid record retrieval is rushed.
Typically you will see records accelerated by one to two weeks using these strategies. You can order rush service for any documents required.
Experienced staff
Our staff is well-equipped with the necessary tools and resources to complete the work swiftly and correctly. We strive to provide exceptional customer service so that you can be sure that your needs are met on time.
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Record retrieval services
Acquiring medical records
Telegenisys has provider profile data for over 5.4 Million medical providers registered in the National Provider Index. We have added contact and policy data for several thousand providers and continue adding new ones daily. This addition enables us to retrieve medical records more rapidly by getting the request out in under 4 hours for many providers.
Telegenisys may acquire medical records, including DICOM images, X-ray plates, and test results (in some instances). We can negotiate with individual medical practices or records departments in large hospitals to obtain the information you need. We are experienced professionals with over two decades of record retrieval experience.
Our company provides a secure client portal for access and record retrieval. The portal includes:
- A client-driven workflow to control the process and keep you informed every step.
- Advanced search capabilities for quick and relevant updates on record retrieval requests.
- Secure file sharing facility for timely collaboration with your team.
Please read our article on medical record retrieval services we offer for attorneys: https://www.telegenisys.com/medical-record-retrieval-for-law-firms/
Litigation support
Appropriate support can significantly impact attorneys, businesses, and clients. You and your employees deserve the finest possible legal assistance and medical litigation support as you defend your clients and expand your law practice.
Litigation support provided by Telegenisys is as follows:
- Record retrieval services- Documents, reports, test results, and other relevant records from employers, medical practitioners, businesses, witnesses, or any other source with information pertinent to the case at hand are all part of litigation support Telegenisys.
- Besides these, Telegenisys provides a comprehensive suite of other litigation support services like medical research for medico-legal cases, timeline presentations, medical chronology, and medical summaries prepared by experts.
Online ordering
Using our thorough digital approach, you save money on delivery time from requesting records to invoicing. You can order records online 24/7, 365 days a year, and we will begin processing your request immediately.
Our system is designed for easy ordering, and all you need to do is select the type of records you need, provide the minimum required information, and submit your request: we will take it from there.
You may attach other supporting documents that would assist us in locating the records more quickly. We can review subrogation ledgers to identify medical providers. You can request rapid record retrieval services for urgent situations, and we would be happy to help.
How it works
- You can enter your information into our easy-to-use online form
- Choose how you would like to receive your records
- Track the status of your request online
- Receive your documents via mail, fax, or secure download
Streamlined process
Once the client has requested rapid record retrieval, we get to work immediately through our user-friendly online portal. Our experts are in touch with many medical provider employees, which aids in the retrieval process. We’ve got the skills to match you with the appropriate people for each request, even if it’s our first time contacting a vendor.
Once the providers send the records, we follow a process for quality control and organize the documents efficiently. We inform the customer that their documents are ready after being reviewed, recorded, and uploaded to our secure client portal.
Rush services for medical records by Telegenisys can surely make you win a trial. Click here to know more about our services.
Critical support and updates
Support
We’ll contact the medical facility and get a specific report when it isn’t delivered, the requested records are missing, or if they omitted a particular word. Typically this type of retrieval happens in less than 24 hours. We have a specialized team of experienced retrieval specialists with the expertise to provide this level of support.
Our organization’s focused document retrieval experts ensure that document delivery is on schedule and that they follow all processes. We’ll keep you informed on the progress of slow-moving custodians and follow up with them.
Updates
We call the facility on the dates they have requested us to contact as soon as possible. We update all the data in real-time on the tracker. We can predict and notify a collection date, and the tracker highlights any delays for client assistance.
You’ll have access to real-time updates via email or text message and the ability to monitor the progress of your request.
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Technologies used
Providers are now going digital, and Telegenisys is at the forefront of this change. Providers can send the data in the XML (HL7 FHIR) format. We’ve developed a technology platform that allows for rapid conversion of this data into a design well-suited for legal reading.
We designed the system to make our work easier and faster so that you can have your medical data sooner. This state of the art technology has several benefits like:
- The quality of the data is not lost through imaging.
- No delays would happen because of faxes and mail.
- Medical data will be integrated directly into our analytics engine, allowing us to generate timelines and summaries.
Technologically rich reporting and verification process system
Rapid records and a fast-track reporting system can only be possible with the advanced technology we use at Telegenisys. The cloud-based online portal our clients have access to allows for real-time updates of their requests anytime they wish to see them. The entire step-by-step procedure, from medical document requests to billing, is done with the click of a few buttons, which saves a lot of time and money.
We implement digital signatures in the records retrieved to validate the documents online. You receive all your records in PDF format, saving you time scanning and converting paper copies from the hospitals. XML versions are also accessible. You can download XML records from our portal.
Telegenisys works with CITRIX HIPAA Cloud on Sharefile to guarantee HIPAA compliance and document management.
Learn more about our rapid record retrieval services by speaking to our consultant. Click here to contact us.
Rapid record retrieval – FAQ
How long will it take to get my medical records using rapid record retrieval?
Typically, we can retrieve records within 1-2 weeks. However, if you need them faster, we provide a rush service that can deliver them to you in as little as 24 hours if something specific is missing (for existing orders and clients).
What if the medical facility doesn’t have my medical data?
If the medical facility doesn’t have your medical documents, we’ll contact them and get a statement report from them as soon as possible.
How will I know what’s happening with my request?
You’ll have access to real-time updates via email or text message and the ability to monitor the progress of your request on our online portal.
