Most people may still associate the Indian BPO industry with cost-savings, but the reality is that the industry is doing a lot more than just helping businesses save operational costs. It's not that providing costs savings to clients has become insignificant; as a...
Since its inception, the Indian BPO industry may have been delivering improved results year after year, but just like any other industry, it too has some of its own specific issues and problems. Keeping in mind the urgent needs of the industry such as secure transport...
With the availability of advanced software tools such as virtual customer service representatives (V-Reps), some people have started getting overly optimistic about the potential downfall of the BPO India industry. However, the reality is quite different. It is...
Regardless of the size of your business outsourcing your call center needs is a sure-fire way to increase profits. Often, a larger company will have the resources to create a call center in-house but many smaller companies need to outsource their support lines. Here...
Because of increased competition, it has become a lot more difficult for businesses to remain successful in today's market. There might be other reasons as well, but one should never forget that success in the market nowadays depends a lot on the ability to satisfy...
Offshore outsourcing as a concept has taken off in a big way, so much so that today there is hardly any large business that can claim to do without it. Many people confuse it with business process outsourcing, but the truth is that offshore outsourcing is quite...
In order to survive the intense competition, insurance companies just cannot say no to offshore outsourcing. This is mainly owing to the fact that sometimes there is a great difference in the labour costs of the foreign and the domestic markets. It becomes difficult...
India has become a prime destination for overseas companies that are looking at outsourcing business processes especially in areas such as payroll management, insurance, legal and design services, and technical help desks. Cities like Bangalore, Hyderabad, and even...
Telegenisys, the world-class international call center has always been committed towards providing the best support services to businesses and organizations worldwide. We have a proven track record in providing highly professional call center services; easily evident...
The divide that was present between the urban and rural areas seems to be on its way out in recent times. Thanks to outsourcing, both large and small business organizations are turning to it as the solution for overcoming the pressure and becoming more competitive and...
