TGWP

Third party customer service solutions

Third party customer service solutions

Competition is fierce in business. If you want to see your customers and clients return time and time again, you’ll need to set your business apart. The company that does the most to provide a positive customer experience is most likely to enjoy continued success. A...

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Roadblocks to smooth integration of BPO services

Roadblocks to smooth integration of BPO services

It’s no secret that many successful businesses today benefit greatly from the use of business process outsourcing. BPO services providers allow for their clients to focus on their core competencies while tasks that fall outside of those disciplines.  As a result,...

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Help desk market growth

Help desk market growth

Telegenisys help desk support services prepared to ride projected market growth between 2015 to 2019 A new report1 shows substantial projected growth for the global help desk outsourcing market. The rapid growth in technology has increased the demand for 24-hour...

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Telegenisys combats process fragmentation

Telegenisys combats process fragmentation

The first generation of outsourcing involved only the division of work between the client company and the sole source outsourcer. The new model is for process fragmentation, the use of different suppliers and component manufactures in the production of a good or...

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How to address outsourcing fragmentation

How to address outsourcing fragmentation

The benefits of business process outsourcing are well documented. Organizations seeking to increase the efficiency and cost effectiveness of their back office processes will contract this work out to third-parties while the client focuses on its core competencies...

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Advantages of outsourced lead generation

Advantages of outsourced lead generation

Definition of lead generation Lead Generation is the creation of consumer interest or inquiries into the products and services of a particular business. Lead generation services work to develop an interest in their clients’ business. Internet marketing consultant...

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Keys to outsourcing success

Keys to outsourcing success

Businesses operating in developed countries around the globe have long known the benefits of outsourcing and enjoyed the increased task efficiency and cost effectiveness that the practice brings. If your company has yet to work with a business process outsourcing...

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ISO 27001:2005

ISO 27001:2005

Telegenisys Data Center Achieved ISO 27001:2005 Fairfield, CA: January 20th, 2015 – Telegenisys Inc. is committed to securing client data to the highest standards.  Towards this goal of security assurance Telegenisys Data Operations Center was granted ISO 27001...

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ISO 9001:2008

ISO 9001:2008

Telegenisys Data Center Achieved ISO 9001:2008 Fairfield, CA: January 18th, 2015 – Telegenisys Inc. is committed to delivering the highest quality standards possible. Towards this goal of quality assurance Telegenisys Data Operations Center was granted ISO 9001...

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