Blogs
Medical outsourcing market can be helpful for decreasing global medical costs
Medical outsourcing is the consignment of core services or procedures of the organization to a provider that emphases in that area of service or operation. It includes transaction services, customer care, communication and marketing, cost avoidance, audit, payment...
Is your medical records retrieval service harming your patients?
A pew charitable trusts study found that the automatic record matching systems cause frequent errors with 20% of hospital chief information officers reporting patient harm caused by these incorrect records. These incorrect matches are caused by human data entry...
HIPAA regulations for wearable devices
Covered entities and business associates should be well-aware of the OCR HIPAA audit program, particularly when Phase2 has already been in place for several months now. More organizations are electing for cloud computing options, and may even start to implement...
Is it a time to conduct HIPAA risk assessment?
The HIPAA privacy & security rule requires covered entities, including health care providers and health plans, and their business associates to conduct an accurate and thorough assessment of the potential risks and vulnerabilities to the confidentiality, integrity...
Back office outsourcing can play an important part to improve regulatory compliance in financial sectors
Failing to fully meet the regulation can be the difference between success and failure for ruthlessly competitive financial sector. Regulatory compliance is being enforced more strictly than ever before as regulators seek to minimize risks to both customer and...
$5.5 million – The second largest HIPAA fine to date
For the first time, the office of civil rights (“OCR”) penalized a covered entity for failure to implement audit procedures to review, modify, and/or terminate users’ right of access. More than 100,000 individuals had their electronic protected Heath Information...
Outsourced data entry, the solution to the traffic ticket logjam?
According to The Mercury News, the Santa Clara County courts have faced delays in resolving traffic tickets because clerks are too busy dealing with questions and complaints from confused motorists. Per the mercury news, "In the long run, Santa Clara County court...
HIPAA enforcement: Failure to safeguard patient health data can result in heavy penalty.
Recently a life insurance company that failed to safeguard patient health data received a penalty of $2.2 million by U.S. department of Health and Human services. Ref. As per the report, pen drive containing protected health information was stolen from it department....
Is technology driving up healthcare costs?
Austin Frakt, health economist for the New York times examines the causes of healthcare inflation. "Every year you age, health care technology changes — usually for the better, but always at a higher cost. Technology change is responsible for at least one-third and as...
Customer service outsourcing up-selling capabilities prove more profitable
Just a few years back, most businesses viewed customer service outsourcing as a means to reduce costs and improve customer satisfaction. Those objectives are still relevant, but if we look at recent customer service outsourcing projects, it will become clear that new...
