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Business process outsourcing blog
Planning for the marketing countdown
When NASA launches a rocket, they have a countdown. This is a useful warning for personnel to stand clear, but more importantly it's a checklist of steps to take. For example they need to ensure that the rocket is fully fueled before the engines are started. Marketing...
Staples is not replacing the post office
There has been a lot of media coverage about staples opening "mini-post offices", but I've actually visited one. I was under no illusions that the store I was visiting was some sort of USPS facility(USPS delivery). There was a banner announcing the availability of...
How virtual and physical processes interact
Vision required to define how virtual and physical processes interact At Telegenisys we get calls from small to medium size business managers who have a small part of their operations that have now become big problems for them. It's an incidental part of running their...
Bluetooth device support case study
A Spanish manufacturer was selling Bluetooth headsets through US retail stores. Customer satisfaction was low with lengthy wait times to speak to agents for support. The client contacted Telegenisys for immediate assistance. Our analysis determined that the best...
Outsourcing verses freelancing
In an entrepreneur magazine, Nancy Mann Jackson points out the advantages of using freelancing websites for small jobs but fails to distinguish this from business process outsourcing. Outsourcing versus freelancing The freelancing sites are excellent choices to find...
Security in outsourced payment processes
The secure outsourced payment process Any outsourced process that involves credit card payments will need to consider the payment card Industry data security standard (PCI-DSS). This is obviously an issue for toll-free infomercial order taking, but can also apply in...
