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Business process outsourcing blog
Technical support services outsourcing – Redefining customer care
Make a list of the top 10 businesses and just spend some time on identifying the success formula of each. What do you think is common between most of them? If you are earnest enough, it will not take you long to realize that each of these businesses provide dedicated...
Offshore accounting services industry all set to move forward
With the domino effect taking control after the fall of financial giants such as Lehman Brothers, Bear Stearns, Freddie Mac, Fannie Mae, Merryl Lynch, AIG, WaMu, optimism in the business community has certainly taken a severe beating. However, there's always a silver...
Call center services outsourcing
Call center service outsourcing can help businesses stay ahead of the competition It may be akin to reverse engineering, but that is irrelevant because what ultimately matters is the proven ability of call center services outsourcing to provide that much-needed...
Telemarketing services outsourcing managing rising stress levels poses a challenge
Telemarketing services outsourcing firms managing rising stress levels poses a challenge Telemarketing has always been a tough job and now that most telemarketing projects are being outsourced, the onus is on telemarketing services outsourcing firm to overcome...
Customer delight – The new motto of technical support services outsourcing
Originally it was just meant for resolving customer problems and issues, but due to increasing competition, technical support services outsourcing has now acquired a completely different dimension and that too a more dynamic one. Technical support services outsourcing...
Customer service outsourcing: Is there anything for SMEs?
"Plenty" - we would say. And we are not overstating things here because the facts clearly indicate that in the existing customer service outsourcing market, around 34.7% of the overall demand is being generated by SMEs (Small & Medium Enterprises). What makes us...
