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Business process outsourcing blog

India’s call center staff burn out – Bursting the myth

India’s call center staff burn out – Bursting the myth

Call centers are cropping up everywhere and they cater to each sector that businesses have to offer, whether it be transport, insurance, banking, retail, etc. But all is not as well as one might have expected it to be. Let's admit it, the odd working hours, deadlines,...

Emerging threats for the offshore outsourcing industry

Emerging threats for the offshore outsourcing industry

The offshore outsourcing industry in India may currently be doing quite good, but just like any other successful industry, it also cannot afford to rest on it's past laurels. If the achieved competencies are to be sustained, the industry will have to put in additional...

Why offshore outsourcing is still advantageous?

Why offshore outsourcing is still advantageous?

Operational costs such as salaries of BPO professionals may have risen significantly over the years, but if we compare the same with the prevailing costs in countries like the US and the UK, it will not take us long to realize that offshore outsourcing services are...

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