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Business process outsourcing blog
V-Reps – Not a threat to Indian BPO industry
With the availability of advanced software tools such as virtual customer service representatives (V-Reps), some people have started getting overly optimistic about the potential downfall of the BPO India industry. However, the reality is quite different. It is...
How to outsource your call center
Regardless of the size of your business outsourcing your call center needs is a sure-fire way to increase profits. Often, a larger company will have the resources to create a call center in-house but many smaller companies need to outsource their support lines. Here...
Increase customer satisfaction using our technical support & services
Because of increased competition, it has become a lot more difficult for businesses to remain successful in today's market. There might be other reasons as well, but one should never forget that success in the market nowadays depends a lot on the ability to satisfy...
Offshore outsourcing
Offshore outsourcing as a concept has taken off in a big way, so much so that today there is hardly any large business that can claim to do without it. Many people confuse it with business process outsourcing, but the truth is that offshore outsourcing is quite...
Insurance outsourcing reaches new levels of maturity
In order to survive the intense competition, insurance companies just cannot say no to offshore outsourcing. This is mainly owing to the fact that sometimes there is a great difference in the labour costs of the foreign and the domestic markets. It becomes difficult...
India’s software and BPO sectors on a roll
India has become a prime destination for overseas companies that are looking at outsourcing business processes especially in areas such as payroll management, insurance, legal and design services, and technical help desks. Cities like Bangalore, Hyderabad, and even...
