Fairfield, CA – Over the past decade, Telegenisys has verified the correctness of over ten million pages of healthcare records to ensure that the specialists employed by clients have exactly the right information on hand to properly handle each case. This has been achieved under revised regulations and changing client needs while maintaining 99.996% accuracy with no breaches or misuse of personal health information.
“Outsourcing work relating to health data has always been a sensitive issue.” said Henry Jefferson Cobb (Privacy Officer at Telegenisys Inc.) “We know that security and effectiveness of the process are only as strong as the weakest point. Therefore we weave together multiple strands of protection and assurance, inspect constantly and regularly audit the procedures. For example, we have SSL secured logins over a VPN with fixed endpoints. Our agents can’t use their logins outside of our offices and aren’t allowed to transfer information out by paper, networked, or directly connected devices.”
Mark Merani (CEO at Telegenisys) further outlined the case management process: “We have developed a mature model to deliver accuracy and speed to our clients. Our procedures are geared to deploy resources flexibly to meet 60 minutes SLAs. We have innovated release audit procedures to assure accuracy while keeping the time pressures in mind. Delivering unwavering accuracy and SLA compliance.”
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Telegenisys Inc. is an outsourcing company with global delivery offices. It supports client business processes by creating outsourced teams to handle client work. Telegenisys Inc. was formed in 1994 as a Delaware company and is located in Fairfield, California. To reach Telegenisys please use the following contact information
PR Contact:
Mark Merani
1-(707) 377-3799
mmerani@telegenisys.com
Telegenisys Inc.
5055 Business Center Drive, Suite# 108-223
Fairfield, CA 94534, USA
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