Tech support companies

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Technical support

Tech support companies

Tech support companies provide customer assistance solutions for manufacturers and service providers. These third party support services provide consumers with troubleshooting services while allowing the manufacturers to focus on their core competencies. Support is often offered on a shared agent basis for a variety of products from multiple manufacturers. The agents that work for these tech support companies must be familiar with each of these different products and manufacturers to provide effective support to customers. An extensive data base assists tech support agents in the support process by making useful information readily available. Agents can quickly draw from these sources to ensure that customers receive professional, accurate and timely responses to their inquiries. Tech support companies provide a first line of customer interaction for the client. The interactions that tech support companies have with customers help to share a positive image of the product manufacture in the mind of the consumer. Positive interactions with support staff are a critical aspect of the overall product experience for the customer. Telegenisys offers tech support for a variety of manufacturers and their products. Our experience in the field allows us to you with the tech support that is right for your business.

Telegenisys blogs

Telegenisys managers host moderated blogs with updates weekly or more often. We hope you will enjoy our blog streams.
Talent Outsourcing: More Than Just Cost-Cutting

Talent Outsourcing: More Than Just Cost-Cutting

In today’s globalized economy, outsourcing has become an integral part of business strategy for organizations of all sizes. By leveraging external expertise and resources, companies can optimize operations, reduce costs, and focus on core competencies. However, the...
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Wages are going up, how is your productivity

Wages are going up, how’s your productivity?

CNN Business reports that wages next year will see their “highest expected annual jump in 15 years,” [1]and this is on top of inflation and interest rate shocks. In order to remain competitive small to medium-sized businesses need to increase the productivity of their...
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Recruitment Challenges 2022-scaled

Is it too late to hire new employees in 2022?

The U.S. Small Business Administration, Office of Advocacy reported in June 2022 that private sector employment was only half a million below the level reached before the COVID-19 pandemic. [1] However Katie Bach of the Brookings Institution estimates that as many as...
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Traffic analysis and data modelling

Keeping Self-Driving Trucks on the Road

I bicycle a little faster than other people, and that's a big problem for every American. I've opted into Google's Location History tracking on my phone and hence the past trips I've taken show up in Google Maps Timeline. These show the routes I've taken and my means...
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outsource to india

Outsourcing to India | 2023 Definitive Guide

2023 Update IMF's Growth Forecast for India and the Role of Investment The International Monetary Fund (IMF) predicts India's growth at 5.9% for FY 2023-24 and an average rate of 6.1% over the next five years. To achieve sustained domestic demand-led growth,...
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insurance database append

Insurance database append case study

Often insurance databases become outdated as people move, marry or change status. If they forget to update the insurance company they become difficult to reach. Telegenisys steps in with research that provides accurate data on their updated contact information....
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