What sets us apart?

What sets us apart?

Lowering total cost of ownership and improving productivity

Be it optimizing current operations or setting up newer, better ways of working, we ensure that our solutions significantly impact bottomlines and help our customers lower their total cost of ownership. From shortened cycle times and higher return on investment to better responsiveness to customer needs, our customers have seen productivity improvements manifested in many different ways.

Improving service levels

As more and more companies compete for share of mind and wallet, customer service levels have become an important differentiator. We help organizations attract and retain profitable customers.

Creating business impact

We go beyond the delivery of improved performance at lower cost to help our customers address new opportunities. Our extensive experience, 360-degree portfolio and top-flight skills have allowed our customers to innovate and make compelling gains in new markets.

Mission

Telegenisys strives to be the organization of choice in the bpo industry by consistently exceeding client expectations and raising service delivery standards by continuously improving client processes and support services, while ensuring high employee motivation.

Vision

To be the premier provider of high quality, cost effective integrated remote service solutions to clients.

Respect for customers

We believe that respect is the building block for any relationship. We work towards creating long-term relationships with our associates. For us, respect translates not just in our outward behaviour, but also in maintaining confidentiality regarding our clients and associates.

Quality governs our actions internally and in the marketplace

We feel proud of ourselves in being a customer-focused company. As part of our endeavour to honour and service our customer’s requirements, we focus on continually improving our processes as well as being time and cost efficient. At an operations level, stringent quality checks are in place towards achieving and maintaining a zero error environment. Quality is one of the key parameters of assessment in our performance management system.

Urgency

Time effectiveness is essential to our business success:- we make it a point to deliver within time-limits and service levels set by clients. In doing so, we honour our commitment to them and continue to raise the bar of excellence.

The Telegenisys advantage

A well implemented and prioritized remote outsourcing strategy could make the crucial difference to your need for:

• Achieving productivity gains
• Shortening innovation cycles
• Enhancing customer intimacy
• Entering new markets

As a truly integrated BPO partner, Telegenisys brings to the relationship the relevant domain knowledge, quality rigor, qualified and skilled resources and financial stability to manage and improve your mission critical processes.

Telegenisys – a compelling business proposition

1.  minimized business risks
2. The outsourcing lifecycle
3. Flexible relationship options
4. Scaling up to client’s needs
5. Uninterrupted operations
6. Connectivity & network architecture
7. Skilled talent pool
8. State of the art facilities & infrastructure